Refund policy

SuhanaFit Return & Refund Policy

At SuhanaFit, we value your trust and satisfaction. Every product goes through strict quality checks before dispatch. As our products fall under intimate wear & personal-use hygiene categories, we maintain a strict return & exchange policy.

We do not offer cash refunds under any circumstances. All approved returns/exchanges will only be processed as store credit.

Eligibility for Return/Exchange

  • Requests must be raised strictly through the SuhanaFit Return/Exchange Portal within 24 hours of delivery.
  • Requests made via WhatsApp, email, or any other channel will not be entertained.
  • Items must be unused, unwashed, unworn, and in original packaging with hygiene seals/tags intact.
  • Requests raised after 24 hours will not be accepted under any condition.
  • Products failing our quality check (QC) will be returned to the customer and will not qualify for store credit/exchange.
  • Intimate wear (lingerie, panties, shapewear, or products without hygiene seals) cannot be returned/exchanged once the seal is broken.

Store Credit Policy

  • If approved, customers will receive store credit only (valid for 12 months).
  • Store credit can be used on future purchases at SuhanaFit.com.
  • Shipping charges are non-refundable. A reverse pickup fee of ₹100 will be deducted from the credit.
  • Exchanges are limited to one per order.

Procedure

  1. Log in to the Return/Exchange Portal and submit your request within 24 hours of delivery.
  2. Provide order details and clear images/videos of the product/package.
  3. Once approved, pickup will be arranged in 2–3 working days.
  4. Store credit will be issued after QC clearance within 2–3 working days of pickup.

Important Notes & Legal Disclaimer

  • Portal is Mandatory: Only requests submitted via the Return/Exchange Portal will be considered. Any request raised elsewhere is invalid.
  • Final Authority: Approval or rejection of any return/exchange request lies solely with SuhanaFit. Decisions taken by our QC & support team are final and binding.
  • Non-Compliance: If items fail QC, are found used/washed/damaged, or requests are raised late, SuhanaFit holds the right to reject the request without liability.
  • Hygiene Priority: For safety reasons, products once used/tried cannot be accepted back. No exceptions.
  • False Claims: In case of fraudulent, incomplete, or incorrect claims, SuhanaFit reserves the right to deny future services/orders from the customer.
  • No Liability: SuhanaFit is not responsible for disputes arising if a customer fails to follow the above conditions or delays in raising complaints.
  • Colour Difference: Slight variations due to lighting/photography will not be considered a defect.

Store Credit, Return & Exchange Policy

To ensure fair usage of our Return & Exchange Policy and to prevent misuse, the following terms shall apply:

  • One-Time Store Credit Issuance: Store Credit (Gift Card) will be issued only once against an eligible original order, as per our Return & Exchange Policy.
  • One-Time Reuse Eligibility: If a new order is placed using Store Credit (fully or partially), that order will be eligible for only one Return or Exchange request.
  • Processing Fee: In the event that a Return or Exchange is approved for an order paid using Store Credit, a ₹200 processing fee will be deducted before issuing any replacement Store Credit.
  • No Repeated Store Credit Cycle: Once Store Credit has been reissued for an order purchased using previous Store Credit, no further Store Credit, Return, Exchange, or Refund will be provided against subsequent purchases made using that reissued Store Credit.
  • Right to Refuse Misuse: We reserve the right to reject any Return, Exchange, or Store Credit request where repeated transactions or any activity appears to misuse, exploit, or circumvent this policy. Such decisions shall be made at our sole discretion.

By placing an order, customers acknowledge and agree to these terms.

Assistance

Our team is available via Email for general support. However, all return/exchange requests must go through the official portal only.

By shopping at SuhanaFit.com, you agree to this Return & Refund Policy.